Michael S. Smith

Senior Information Management Executive
St. Louis, US.

About

Highly accomplished Senior Information Management Executive with over 30 years of progressive experience leading comprehensive data and information management strategies, from analytics to data privacy and security. Proven ability to build and direct high-performing teams, translate complex strategies into actionable roadmaps, and drive significant organizational growth, compliance, and cost savings. Expert in establishing results-driven data governance programs in highly regulated environments, leveraging data as a strategic asset to maximize business value and mitigate risks.

Work

Contractor
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Data Governance and Strategy Consultant

Summary

Independent consultant specializing in data governance and strategy for highly regulated environments, focused on mitigating risks and enhancing controls.

Highlights

Architected and implemented robust data governance frameworks to ensure compliance with stringent regulatory requirements, mitigating critical risks.

Developed end-to-end data lineage strategies and resolution plans for complex data issues, enhancing data integrity and transparency across systems.

Designed and proposed comprehensive policy frameworks to integrate Governance, Risk, and Compliance (GRC) across organizational functions, improving operational efficiency.

Southern New Hampshire University (SNHU)
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Adjunct Professor – Management & IT Courses

Summary

Educator and facilitator for undergraduate and graduate courses in Information Management, Data Analytics, Strategy, Enterprise Information Management, InfoSec, and Privacy.

Highlights

Taught and facilitated undergraduate and graduate courses in Information Management, Data Analytics, Strategy, Enterprise Information Management, InfoSec, and Privacy.

Developed six graduate-level courses for Masters in IT & Masters in InfoSec programs, enhancing curriculum offerings.

Lindenwood University
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Adjunct Professor – Management & IT Courses

Summary

Educator and facilitator for undergraduate and graduate courses in Information Management, Data Analytics, Strategy, Enterprise Information Management, InfoSec, and Privacy.

Highlights

Taught and facilitated undergraduate and graduate courses in Information Management, Data Analytics, Strategy, Enterprise Information Management, InfoSec, and Privacy.

Developed six graduate-level courses for Masters in IT & Masters in InfoSec programs, contributing to academic program development.

Cigna Health
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Director, Data Protection, Strategy & Governance (Senior IAM Executive, Evernorth)

Summary

Led all aspects of Identity and Access Management (IAM) as the Senior IAM Executive for Evernorth, focusing on enterprise-wide information security platform and infrastructure strategies.

Highlights

Developed, tested, and implemented enterprise-wide information security platform and infrastructure strategies, significantly enhancing organizational security posture.

Provided expert cybersecurity subject matter expertise and advanced technical support, building strategic roadmaps for future-focused security solutions aligned with business growth and evolving threat landscape.

Collaborated with diverse stakeholders to recommend and integrate technically sound information security solutions, ensuring alignment with business value and engineering requirements.

Spearheaded timely responses to escalations of critical security issues, evaluating solutions, coordinating recovery efforts, and ensuring effective resolution.

Cigna Health
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Director, Data Management Strategy & Governance (Data Portfolio Director, Customer Data Domain)

Summary

Served as Data Portfolio Director for the Enterprise Data Strategy Customer Data Domain, driving business-facing data management initiatives with a strong hands-on background.

Highlights

Managed the Customer Data Domain, demonstrating strong hands-on expertise in data ingestion, proper use/consumption, data quality, and governance.

Partnered closely with the Customer Domain Owner to deeply understand business priorities and drive the successful execution of key business initiatives.

Ensured the delivery of high-quality, governed data to Business Intelligence, Analytics, and Data Science teams, enabling data-driven decision making and strategic insights.

Citibank North America
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Director - Data Strategy, Governance, and Privacy – US Consumer, Commercial & Mortgage

Summary

Directed the strategy, implementation, and oversight of data-related goals, standards, practices, processes, and technologies across US Consumer, Commercial & Mortgage lines of business.

Highlights

Transformed the data management program, successfully resolving consent orders by establishing a robust data strategy and execution framework across three lines of business, significantly advancing data governance maturity.

Designed and executed a comprehensive 3-Year Data Strategy & Roadmap, successfully closing critical regulatory gaps including Basel, Basel 239, CCAR, and AML/KYC.

Developed the North American data strategy, aligning with Digital Banking priorities to enable data as a strategic asset for consumption across all lines of business.

Implemented a federated data governance team across three large lines of business, driving business value by accelerating loan closings, account opening, and transaction monitoring, resulting in the closure of multiple MRA & MRIA's.

Led process improvements for the Global Consumer Bank, enhancing data quality, standards, issue resolution, and governance structures.

Implemented cutting-edge tools for data lineage and metadata management from source to target, meeting stringent regulatory requirements and streamlining issue management closure.

Directed global KYC/AML root cause analysis across complex architecture, platforms, and over 50 source systems, developing strategies that reduced material change events by 30%-50%.

IBM-Global Business Services
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Senior Managing Consultant – Business Analytics & Optimization Practice

Summary

Advised clients on strategic data and information needs, focusing on delivering value through Digital, Business Intelligence, Analytics, and Big Data initiatives.

Highlights

Guided clients in establishing Chief Data Offices, defining comprehensive requirements, key metrics, and organizational aspects of information strategy and agenda.

Developed winning strategies and business value accelerators, driving Big Data analytics through comprehensive information strategy assessments and planning.

Created both short and long-term strategy roadmaps, delivering immediate and future business value through sustained savings in the data supply chain and significant risk reduction.

Coached, mentored, and established Chief Data Officer Offices within Fortune 500 companies, driving data strategy, governance, and business value.

Aligned IT processes with operational activities to prepare clients for analytics environments, driving business metrics, KPIs, and KORs for data governance maturity.

Implemented data strategy roadmaps to achieve excellence in Metadata, Big Data, MDM, ETL, Data Quality, Data Governance, and Analytics, supporting Chief Data Office and digital strategy.

Executed project management and delivery excellence in analytics and optimization engagements across all client levels through clear and defined execution models.

Solution Consultants, Inc.
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Executive Consultant

Summary

Provided executive-level consulting services, specializing in enterprise information management strategy and analytics for a Fortune 50 Company.

Highlights

Developed an enterprise information management strategy to enable and drive analytics and big data projects for a Fortune 50 company.

Facilitated the seamless transition of an acquisition to the Chief Data Office, maturing enterprise data governance processes.

Designed a dynamic classification system for a highly regulated organization using advanced indexing and classification tools (ICT) and vector machine learning.

Evaluated and led the application decommissioning of 50 redundant systems, managing structured data lifecycle and achieving $55 million in annual savings.

Evaluated technologies for data sorting, classification, indexing, and discovery of data owners, from design through proof-of-concept, recommendations, and funding proposals.

Iron Mountain Information Management, Inc.
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Vice President (Digital, Operations Support and Field Operations)

Summary

Oversaw global data management and technical solutions, encompassing process and operational execution across various regions.

Highlights

Designed, supported, and implemented information and data governance management policies and procedures for physical and digital information lifecycle, from creation and receipt to distribution, use, maintenance, and disposition.

Managed professional services and technical solutions for onboarding customers, integrating electronic content into enterprise content management systems.

Developed and executed multi-year strategic roadmaps, pilot studies, and proof-of-concept initiatives with developers and internal clients, driving innovation and efficiency.

Education

University of Phoenix

Doctor of Management

Organizational Leadership/Information Systems and Technology

Grade: 3.89

Courses

Courses to prepare for enterprise executive-level information management roles with a detailed study of data, information management, and big data.

Indiana Wesleyan University

Master

Business Administration

Grade: 3.8

Courses

Strategic Management

Ball State University

BS

Management & Management Information Systems

Publications

A qualitative phenomenological study in exploring the impact of critical success factors in implementing an enterprise information management program.

Published by

University of Phoenix

Summary

Doctoral dissertation exploring the critical success factors in implementing an enterprise information management program, providing insights into effective strategies and challenges.

Skills

Data Management

Data Quality, Master Data Management (MDM), Data Governance, Data Strategy, Enterprise Information Management (EIM), Metadata Management, Data Lineage.

Leadership & Strategy

Analytics Leadership, Strategic Roadmap Planning, Tactical Execution, Business Process Excellence, Program & Project Execution, Team Leadership, Change Management, Stakeholder Management.

Governance, Risk & Compliance (GRC)

Information & Data Governance, Operational Risk Management, Regulatory Compliance, Identity Access Governance (IAM), Identity Access Management & Protection, Information Security, Cybersecurity.

Digital Transformation

Digital Banking, Business Intelligence, Big Data Analytics, Data as an Asset.

Technical & Tools

ETL, Data Architecture, Indexing, Classification Tools, Vector Machine Learning (Conceptual), Information Security Platforms.